Terms & Conditions - tenderteddies.com

Last updated: June 5, 2026

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing our website or making a purchase, you agree to be bound by these Terms & Conditions.

1. About Us

Tender Teddies (“we”, “us”, “our”) is operated by Synthra Retail, a sole proprietorship (micro-enterprise) registered in France under SIREN number 104740295 and RCS Clermont-Ferrand number 104 740 295 R.C.S. Clermont-Ferrand.

Our registered business address is 94 Avenue de la République, 63100 Clermont-Ferrand, France. As a micro-enterprise, VAT is not applicable pursuant to Article 293 B of the French General Tax Code (CGI).

You can contact us at contact@tenderteddies.com or by telephone at +33 7 53 53 47 02. Our website is tenderteddies.com.

2. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others.

You must not:

Transmit unlawful, harmful, fraudulent, or malicious content.
Attempt to gain unauthorized access to any part of the website or its systems.
Interfere with or disrupt the proper operation of the website.
Use the website for any illegal activity.

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

3. Products & Pricing

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate.

However:

Product availability may change without notice.
Prices are listed in the currency displayed at checkout and may change at any time.
We reserve the right to correct any pricing, product information, or typographical errors.

If an order is placed with incorrect pricing due to an error, we reserve the right to cancel the order and issue a full refund.

4. Orders & Payment

By placing an order, you confirm that:

All information provided is accurate and complete.
You are authorized to use the selected payment method.

We accept payment methods displayed during checkout, including major credit and debit cards and other supported payment providers.

We reserve the right to refuse, limit, or cancel any order at our discretion, including cases involving suspected fraud, unauthorized transactions, pricing errors, or product unavailability.

5. Intellectual Property

All content available on this website, including but not limited to:

Text
Images
Graphics
Logos
Product descriptions
Website design and layout

is the property of Tender Teddies or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Tender Teddies shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

The use of or inability to use the website.
Delays in delivery.
Product availability issues.
Technical interruptions or website downtime.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

7. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of France, without regard to conflict-of-law principles.

Any dispute arising from these Terms & Conditions shall be subject to the jurisdiction of the competent courts of France.

Nothing in these Terms limits any mandatory consumer rights applicable under local law.

8. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this page. Continued use of the website following any changes constitutes acceptance of the revised Terms.