Privacy Policy

Preamble

The Tender Teddies brand is operated by the sole proprietorship Synthra Retail, registered with the RCS of Clermont-Ferrand.

This Privacy Policy applies to all sales made on the website tenderteddies.com.

Company information:

  • Company name: Synthra Retail
  • Legal form: Sole proprietorship (micro-entrepreneur)
  • Share capital: not applicable (micro-entrepreneur)
  • Postal address: 94 Av. de la République, 63100 Clermont-Ferrand, France
  • SIREN number: 104740295
  • RCS number: 104 740 295 R.C.S. Clermont-Ferrand
  • VAT: VAT not applicable, Article 293 B of the French General Tax Code (CGI)
  • Website: tenderteddies.com
  • Email: contact@tenderteddies.com
  • Phone: +33 7 53 53 47 02

Article 1 – Data Collected

The personal data collected on this website includes:

  • Login data: when the user logs in, the website may record first name, last name, login data, usage data, and location data.
  • Profile data: using the services may allow the creation of a profile including address and phone number.
  • Payment data: financial data is processed directly by the payment provider and is neither stored nor processed by the website.
  • Communication data: when the user contacts customer service, correspondence data may be temporarily stored.
  • Cookies: cookies are used on the website. Users may disable cookies in their browser settings.

Article 2 – Use of Data

Personal data is used to provide and improve website services and ensure a secure environment.

Depending on the purpose, processing is based on contractual necessity, legal obligations, user consent, or the legitimate interest of the company.

More specifically, data may be used for:

  • Providing user support
  • Accessing and using the website
  • Verification, identification, and authentication of user data
  • Personalization of services and advertising based on browsing history and preferences
  • Fraud prevention and detection, security management, and malware prevention
  • Managing disputes
  • Website operation and optimization
  • Sending commercial and promotional communications based on user preferences
  • Managing payment services

Article 3 – Data Retention

Data is retained for as long as necessary to provide services and support.

As an indication:

  • Customer data is retained for the duration of the business relationship, plus legal retention periods
  • Marketing data is retained for a maximum of three (3) years from the last contact

Data may also be retained to comply with legal obligations, prevent fraud, or resolve disputes, even after account closure.

Article 4 – Sharing of Personal Data

Personal data may be shared with third parties inside or outside the European Union in the following cases:

  • When users publicly post content on the website
  • When service providers (support, advertising, payment processing) require access to data
  • When users authorize a third party
  • When required by law or legal authorities
  • In case of merger, acquisition, or restructuring, in which case users will be informed beforehand

Article 5 – Exercising Your Rights

To exercise your rights or request more information, you may contact:

Email: contact@tenderteddies.com
Postal address: 94 Av. de la République, 63100 Clermont-Ferrand, France

You have the following rights under applicable law:

  • Right to withdraw consent at any time (GDPR Art. 13)
  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)
  • Right to determine the fate of your data after death (French Data Protection Law 78-17)

Requests must include a valid signed ID. A response will be provided within one month (extendable by two months if necessary).

Users may also contact the CNIL (https://www.cnil.fr) to file a complaint, although we encourage contacting us first.

Article 6 – Data Recipients

We ensure that all data recipients provide adequate contractual guarantees to comply with GDPR requirements.

Data may be disclosed if required by law or legal authority.

Our service providers (e.g., logistics, payment processors, suppliers) may access data only as necessary to perform their services.

We ensure compliance with applicable rules for international data transfers:

  • Data may be transferred to countries with adequate protection
  • Otherwise, transfers are governed by appropriate safeguards such as EU Standard Contractual Clauses
  • Data may be transferred to France and China

Aggregated, non-identifiable data may be used for statistical, marketing, and business analysis purposes.

Article 7 – Commercial Offers

With prior consent, data may be used for marketing purposes by Synthra Retail or its partners.

Users must not misuse any personal data accessible on the website. The publisher is not responsible for such misuse by third parties.

Data is retained for the duration permitted by law.

Article 8 – Cookies

A cookie is a file stored on a device (computer, smartphone, tablet) when browsing the internet.

Cookies may be used with user consent. On first visit, a banner allows acceptance or refusal. Consent is valid for 13 months.

Users may disable cookies at any time.

Cookies used may include:

  • Google services: Analytics, Ads, Tag Manager, DoubleClick, Dynamic Remarketing
  • Meta (Facebook): login, social plugins, custom audiences
  • Twitter/X: sharing tools and advertising
  • LinkedIn: analytics and advertising cookies
  • TikTok: advertising and campaign optimization
  • Pinterest: advertising cookies

Cookie duration is generally up to 3 months, subject to change.

Article 9 – Product Photos

Product images are non-contractual and may not fully reflect the final product.

Article 10 – Security

The website implements technical, organizational, and physical security measures to protect personal data.

However, the Internet is not completely secure, and the website cannot guarantee absolute protection of transmitted or stored data.

Article 11 – Policy Updates

This Privacy Policy may be updated at any time.

In case of significant changes, users will be notified at least 15 days before the changes take effect via email and website publication.

If users do not accept the changes, they may exercise their rights, including deletion of data.

Article 12 – Applicable Law

This Privacy Policy is governed by French law.

Any disputes fall under the jurisdiction of the courts of the company’s registered office, unless otherwise required by law.

Article 13 – Contact

For any questions about products, the website, or this Privacy Policy, contact:

Email: contact@tenderteddies.com