Preamble
The Tender Teddies brand is operated by the sole proprietorship Synthra Retail, registered with the RCS of Clermont-Ferrand.
These General Terms and Conditions of Sale apply to all sales made on the website tenderteddies.com.
Company information:
- Company name: Synthra Retail
- Legal form: Sole proprietorship (micro-entrepreneur)
- Share capital: not applicable (micro-entrepreneur)
- Postal address: 94 Av. de la République, 63100 Clermont-Ferrand, France
- SIREN number: 104740295
- RCS number: 104 740 295 R.C.S. Clermont-Ferrand
- VAT: VAT not applicable, Article 293 B of the French General Tax Code (CGI)
- Website: tenderteddies.com
- Email: contact@tenderteddies.com
- Phone: +33 7 53 53 47 02
Product characteristics, including specifications, illustrations, and size or capacity indications, are presented in the seller’s product catalog. Images are non-contractual and do not bind the seller. Customers must refer to product descriptions for essential characteristics.
Offers are valid while stocks last.
By placing an order, the customer acknowledges having read and accepted these Terms and Conditions prior to purchase. Order validation implies full acceptance.
Article 1 – Principles
These Terms and Conditions define the entire obligations of both parties.
They apply exclusively, overriding any other conditions, including those used in physical stores or other distribution channels.
They are available on tenderteddies.com and prevail over any other document.
The seller reserves the right to modify these terms at any time; updated versions apply upon publication online.
If any clause is missing, it shall be interpreted according to standard practices in distance selling in France.
Article 2 – Scope
These Terms govern online sales of goods offered by the seller via tenderteddies.com.
Users must accept all terms when placing an order. The customer confirms they are legally able to contract or are acting on behalf of a validly authorized person.
Acceptance of these Terms constitutes full agreement and acknowledgment of receiving all necessary pre-contractual information.
Order data recorded by the website constitutes proof of transactions.
Article 3 – Orders
Customers may place orders online subject to stock availability.
Customers will be informed of product unavailability if applicable.
To validate an order, customers must:
- Accept the Terms
- Select delivery address and method
- Choose payment method
The sale is considered final once:
- Order confirmation email is sent
- Full payment is received
The seller may suspend an order in case of payment issues or incorrect information.
For order tracking: contact@tenderteddies.com
Ownership transfers only after full payment. Risk transfers upon physical receipt by the customer or upon handover to the carrier if selected by the customer.
Article 4 – Pre-contractual Information
The customer acknowledges receiving clear and understandable information before purchase, including:
- Product characteristics
- Price and delivery costs
- Payment and delivery methods
- Legal identity of the seller
- Warranty and after-sales service information
- Right of withdrawal conditions
- Applicable payment methods
By placing an order, the customer fully accepts the Terms and waives any contradictory documents.
Article 5 – Electronic Signature
Providing payment card details and confirming the order constitutes:
- Payment authorization
- Acceptance of the transaction
- Binding agreement
In case of fraud, the customer must immediately contact: contact@tenderteddies.com
Article 6 – Order Confirmation
An order confirmation email is sent once payment is completed.
Article 7 – Proof of Transaction
Digital records stored securely by the seller constitute proof of communications, orders, and payments.
Article 8 – Product Information
8.1 General
Product descriptions, images, and specifications are provided on the website.
Customers are responsible for reviewing product details before ordering.
Images are non-contractual.
Offers are subject to stock availability.
8.2 Product Usage
Products are decorative and/or practical accessories intended for private use only. They are not toys, children’s items, or safety equipment.
8.3 Not Intended for Children
Products are not designed for use by children and may contain small parts.
8.4 No Safety Function
Hooks, rings, and attachments are for decorative or light use only and must not be used for load-bearing, climbing, or safety purposes.
8.5 Liability
The seller is not liable for misuse or improper use of the products.
8.6 Safety and Recall
The seller may withdraw or recall products if necessary for consumer safety.
Article 9 – Pricing
Prices may change at any time but apply at the time of order.
Prices are shown in euros.
For EU orders, VAT rules apply depending on status. Import duties or taxes outside the EU are the customer’s responsibility.
Article 10 – Payment
Orders require full payment at the time of purchase.
Accepted payment methods:
- Credit cards (Visa, Mastercard, American Express, CB)
- PayPal
- Shop Pay
- Apple Pay
The seller may refuse or suspend an order in case of payment issues or suspected fraud.
Additional verification may be required.
Article 11 – Product Availability & Refunds
Delivery times are indicated at checkout and start from order confirmation.
If delivery is delayed, the customer may request cancellation after a reasonable additional period.
If cancelled, the customer will be refunded within 14 days.
If a product is unavailable, the customer may choose between replacement or refund.
Article 12 – Delivery
Products are delivered to the address provided by the customer.
Incorrect address leads to reshipping costs borne by the customer.
If the package is damaged, the customer must refuse delivery or note reservations.
Returns must be requested within 14 days.
Return address will be provided after approval.
Standard delivery time: up to 30 days.
Article 13 – Delivery Errors
Claims must be made within the legal withdrawal period via:
contact@tenderteddies.com
An exchange number will be provided before any return is accepted.
Article 14 – Product Warranty
14.1 Legal Guarantee of Conformity
Products are covered by a 2-year legal conformity warranty under French law.
Customers may request repair, replacement, price reduction, or refund.
14.2 Hidden Defects
Customers may invoke hidden defect warranty within 2 years of discovery.
Article 15 – Right of Withdrawal
Customers have 14 days from delivery to return products without justification.
Returned products must be in original condition.
Refund includes product price and standard delivery fees.
Return shipping costs are borne by the customer unless the product is defective or incorrect.
Certain exceptions apply (custom goods, hygiene-sensitive items, digital content, etc.).
Article 16 – Force Majeure
The seller is not liable for failure due to events beyond control (natural disasters, strikes, network failures, etc.).
If force majeure lasts more than 90 days, the contract may be terminated.
Article 17 – Intellectual Property
All content on the website remains the property of the seller.
Any reproduction is strictly prohibited.
Article 18 – Data Protection
Customer data is used for order processing and invoicing.
Customers have rights of access, modification, and opposition.
Article 19 – Partial Invalidity
If any clause is invalid, the remaining clauses remain in force.
Article 20 – No Waiver
Failure to enforce a clause does not constitute waiver.
Article 21 – Headings
Headings are for reference only and have no contractual value.
Article 22 – Language
These Terms are written in English. In case of translation, the English version prevails.
Article 23 – Mediation and Dispute Resolution
Customers may use a mediation service before legal action.
Mediator:
CM2C
49 rue de Ponthieu, 75008 Paris, France
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
Mediation is available after a written complaint and no satisfactory response within 30 days.
Article 24 – Applicable Law
These Terms are governed by French law.
Any dispute shall fall under French courts.
In case of dispute, customers should first contact the seller for an amicable solution.