Preamble
The brand Tender Teddies is operated by the sole proprietorship Synthra Retail, registered with the RCS of Clermont-Ferrand.
Article 1 – Legal Notice
1.1 Website (hereinafter “the website”):
tenderteddies.com
1.2 Publisher (hereinafter “the publisher”):
The following legal notice applies to all sales concluded on the website tenderteddies.com.
Company information:
- Company name: Synthra Retail
- Legal form: Sole proprietorship (micro-entrepreneur)
- Share capital: not applicable (micro-entrepreneur)
- Postal address: 94 Av. de la République, 63100 Clermont-Ferrand, France
- SIREN number: 104740295
- RCS number: 104 740 295 R.C.S. Clermont-Ferrand
- VAT: VAT not applicable, Article 293 B of the French General Tax Code (CGI)
- Website: tenderteddies.com
- Email: contact@tenderteddies.com
- Phone: +33 7 53 53 47 02
1.3 Publication Director
Ms. Margaux Rennard, reachable at the same contact details as the publisher.
1.4 Hosting Provider
SHOPIFY company, Legal Department, 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada.
Article 2 – Access to the Website
Access to and use of the website are strictly reserved for personal use. You agree not to use this website or any information or data contained therein for commercial, advertising, political purposes, or any form of commercial solicitation.
Article 3 – Website Content
All brands, photographs, texts, comments, illustrations, images (animated or not), videos, sounds, as well as all software applications used to operate the website are protected under applicable intellectual property laws.
They are the full and exclusive property of the publisher or its partners. Any reproduction, representation, use, or adaptation, in any form whatsoever, of all or part of these elements without prior written authorization from the publisher is strictly prohibited.
The publisher’s failure to initiate proceedings upon becoming aware of unauthorized use does not constitute acceptance of such use or waiver of legal action.
Article 4 – Website Management
For proper management of the website, the publisher may at any time:
- Suspend the website for updates
- Suspend, interrupt, or limit access to all or part of the website
- Restrict access to certain parts of the website to specific user categories
- Remove any information that may disrupt functionality or violate national or international laws
Article 5 – Liability
The publisher cannot be held liable for any failure, breakdown, difficulty, or interruption in operation of the website or any of its features.
Your connection device is your sole responsibility. You must take appropriate measures to protect your equipment and data. You are also solely responsible for the websites and data you access.
The publisher shall not be held liable for any legal proceedings against you:
- Resulting from use of the website or any service accessible via the Internet
- Due to non-compliance with these terms and conditions
The publisher is not responsible for any damage caused to you, third parties, or your equipment due to your connection or use of the website, and you waive any right to claim against the publisher in this regard.
If the publisher is subject to legal proceedings due to your use of the website, it may seek compensation for all damages, costs, and expenses incurred.
Article 6 – Hyperlinks
Creating hyperlinks to this website is strictly prohibited without prior written authorization from the publisher.
The publisher may refuse such authorization without justification. If granted, it is temporary and may be withdrawn at any time.
The publisher is not responsible for content accessible through external links.
Article 7 – Data Collection and Protection
Data collected is processed by Synthra Retail, as data controller, in accordance with the Privacy Policy available on the website.
Personal data refers to any information relating to an identified or identifiable individual.
Data collected on the website may include:
- First name
- Last name
- Postal address
- Email address
- Phone number
- Financial data (processed directly by the payment provider; not stored or processed by the website)
For more information, please refer to our Privacy Policy.
Article 8 – Rights of Access, Rectification, and Deletion
In accordance with applicable personal data regulations, users have the following rights:
- Right of access
- Right of rectification
- Right to erasure
- Right to restriction of processing
- Right to object
- Right to data portability
These rights may be exercised by contacting us at:
94 Av. de la République, 63100 Clermont-Ferrand, France
or by email:
contact@tenderteddies.com
Requests must include a valid signed ID document. A response will be provided within one month, extendable by two months depending on complexity or number of requests.
Users may also organize the fate of their data after death in accordance with French law. More information is available on the CNIL website: https://www.cnil.fr.
Users may also file a complaint with the CNIL: https://www.cnil.fr.
We recommend contacting us first before filing a complaint, as we are available to resolve any issue.