Shipping and Delivery Policy

1. General Information

This Shipping & Delivery Policy applies to all orders placed on tenderteddies.com, operated under the brand Tender Teddies by Synthra Retail.

We work with international fulfillment partners to process and ship all orders.

2. Order Processing Time

All orders are processed within:

  • 1 to 3 business days (Monday to Friday, excluding holidays)

Processing may take longer during peak periods. Customers will be notified in case of significant delays.

Once processed, orders are forwarded to our fulfillment partners for shipment.

3. Shipping Destinations

We ship to most countries worldwide, including:

  • Europe
  • United States
  • Selected international destinations

If a country is not available, it will not appear at checkout.

4. Shipping Costs

We offer:

  • Free shipping on all orders

There is no minimum order value required. Shipping costs are fully included in the product price.

5. Delivery Times

Delivery times are estimates and may vary depending on destination, carrier, and customs processing:

  • Europe: 3 to 7 business days
  • United States: 5 to 12 business days
  • Other international destinations: 7 to 15 business days

Delivery times are not guaranteed.

6. Customs, Duties & Taxes

For international orders:

  • Import duties or taxes may apply depending on the destination country
  • These charges are not included in the product price
  • Customers are responsible for any applicable customs fees

We recommend checking local regulations before ordering.

7. Order Tracking

Once your order has been shipped, you will receive an email containing:

  • Tracking number
  • Carrier information
  • Tracking link (when available)

Tracking updates may take 24–48 hours to become active.

8. Contact Information

For any questions regarding shipping or delivery: